Every customer message. One inbox.

Connect the accounts your customers already use

• WhatsApp
• Facebook Messenger
• Instagram

Enquiries get missed between jobs

Customers message you on WhatsApp, Facebook and Instagram. Checking three apps between jobs means enquiries get missed.

• Without OWS

  Checking three apps between jobs. Enquiries sitting for hours while you are on a job. Chasing customers for the basics.

• With OWS

  Every message in one list. The assistant replies straight away to gather the details. You get a summary and take it from there.

See it in action

An example of a new enquiry arriving on Instagram, from the first message to the lead summary.

• The assistant replies straight away

  Customers get an answer while you are on a job, so they do not move on.

• It only asks, never promises

  No prices, no bookings, no visit times. Those always come from you.

• You get the lead, ready to call

  A short summary of the job, location, timing and name.

Set up once, then just reply

Connect your accounts from your dashboard and new messages start arriving in one place.

• Log in to your OWS dashboard

  Your inbox lives inside the same dashboard you already use for your website.

• Connect your accounts

  Click Connect and sign in with Meta to link your own WhatsApp Business number, Facebook Page and Instagram account. You choose exactly which accounts to connect.

• Messages arrive in one inbox

  New messages from customers on all three channels appear in a single list, grouped by customer.

• The assistant collects the details

  For new enquiries, an assistant replies to ask for the job, the location, the timing and the customer's name. It never gives prices, never books work and never promises a visit time.

• You take over whenever you like

  Reply from the dashboard or straight from your phone. As soon as you reply, the assistant steps back from that conversation.

You stay in control

Set the assistant up around how you work, and switch it off whenever you like.

• WhatsApp, Facebook and Instagram together

  One inbox for the three channels your customers use most.

• Keep using your phone

  Your WhatsApp Business app keeps working as normal alongside the inbox.

• Lead summaries

  Each enquiry is turned into a short summary: job, location, timing, urgency and name.

• You stay in control

  Set your trade, services, area and working hours, add your own questions and list anything the assistant must never say. Switch the assistant off at any time.

• Built for trades

  Designed for roofers, landscapers, plumbers, electricians, cleaners and other local trade businesses.

• Part of OWS

  Works alongside your OWS website, all in the same dashboard.

Reply yourself at any time, from the dashboard or your phone. The assistant steps back the moment you do.

Your accounts, your data

You choose what to connect, and you can disconnect or ask us to delete your data at any time.

• You connect your own accounts and can disconnect them at any time from your dashboard.
• We only use your messages and account details to show and answer your customer conversations.
• We never sell your data or your customers' data.
• Messages are handled in line with our Privacy Policy and Meta's platform terms.
• You can ask us to delete your data at any time.

Common questions

• Do I need a WhatsApp Business account?

  Yes. The inbox connects to the WhatsApp Business app number you already use, and that app keeps working on your phone.

• Will the assistant quote prices or book jobs?

  No. It only collects the details you need to get back to the customer. Prices, bookings and visit times always come from you.

• What happens when I reply myself?

  The assistant steps back from that conversation as soon as you reply, from the dashboard or from your phone.

• Can I disconnect?

  Yes, at any time from your dashboard. You can also ask us to delete your data.

• Which businesses is this for?

  Local trade and service businesses in the UK.

Company details

Octo Web Solutions Limited, registered in England and Wales, company number 16410673. Contact: partnerships@octowebsolutions.com.